System Independent
MY CU® Services LLC’s Electronic Bill Payment (EBP) service
can easily be integrated with products offered by any home banking
provider through our Single Sign On (SSO) authentication. Our service also my function as a stand-alone EBP system.
Flexibility
All of the components needed to customize your EBP service are available
with no requirements to purchase expensive package deals. This guarantees
a solution uniquely suited to your credit union.
Electronic Remittance
MY CU® Services functions as a dual processor for the remittance
of EBP payments. The CUSO can and will make payments electronically
when possible. When necessary, MY CU® Services is capable of
remitting paper items as well. Regardless of the remittance method
needed, the process is transparent to the bill payer.
On-line Administrative Database
MY CU® Services’ administrative level on-line database enables your credit union to maintain user lists and member billing fees. In addition, your credit
union can resolve payment inquiries for its members including checking
for clear dates, stop payments, merchant returns and printing images
on-line. Send broadcast messages to your bill pay membership where they will receive your message securely in their message center.
Check Imaging
MY CU® Services provides all members online access to printable images for cleared check payments and status details to keep track of all your recent payments.
This capability makes it possible for your members to research their
own payment inquiries on-line, anytime and without contacting the
credit union or MY CU® Services.
Billing Files
MY CU® Services will maintain member billing files for your credit union so you don’t have to. You supply the billing criteria and MY CU® Services takes care of the rest.
Call Center Support
MY CU® Services offers call center support. We’ll handle the first line of support for you through a custom toll free number, as well as live chat capabilities.
e-Notifications
Members can set up e-notifications to alert them via email or text message for:
• New message in Message Center
• Transaction exceeds a specified amount
• All scheduled payments
• Payment reminders for selected payees
• Payment history
• And more
Key Features Include
• External Account-to-Account Transfers
• Person-to-Person ACH payments via email
• Expedited payments
• Gift and Donation payments include customized card and attached check
• Track payments through U.S. Postal System
• Pay bills from multiple accounts
• Schedule multiple payments from one screen
• e-Notifications
• eBills allows members to view billing information from their merchants directly
from the Bill Pay site
• Biz2.0 lets you offer the most customizable small business Bill Pay solution
If your credit union is interested in more information on MY CU® Services Bill Payment program, please Click Here to view our product demos or contact Jaime Agostino at
888-985-7280 extension 3906, or by email at jagostino@mycuservices.com.
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