MY CU® Services, LLC is a wholly owned subsidiary of Mid-Atlantic Corporate Federal Credit Union. Credit unions are eligible to use EBP through MY CU® Services, or by working with one of our corporate partners. Call our National Account Manager for details: 888-985-7280.

Electronic Bill Payment Support
A dedicated support staff may be reached by calling 888-985-7280. The support staff is available from 8 am ET until 8 pm ET (6 am MT until 6 pm MT), Monday through Friday, excluding Federal Reserve holidays. If you prefer you may send support requests via email to billpay@mycuservices.com. Emails sent to this address will be opened and answered during regular support hours.

After Hours Support
MY CU actively and extensively monitors its EBP systems to assure they are available 24 hours per day, 7 days per week. However, should you discover the system is unavailable and have not heard from us regarding an outage, we have provided you with two options for notifying us. You may send an email to iwbsupport@mycuservices.com or you may also call 888-985-7280 and enter extension 3997. When calling the toll free number after business hours, you will hear a closed message from the automated attendant. Please ignore this message and enter the support extension. You will be transferred to the support voice mailbox. These options are available 24 hours per day, 7 days per week including all holidays.